Shipping, Delivery & Privacy FAQ | SOURCE Adult Toys

👉 Need it now? Click here for our 24/7 Edmonton Delivery Hub

Get verified answers regarding discreet delivery, store locations, and private billing at SOURCE Adult Toys.

All orders are fulfilled from real SOURCE store locations with in-stock inventory available now — no third-party shipping or supplier delays.

✓ Verified Service Standards

⭐ Rating: 4.66★ average from 500+ verified customer reviews in Alberta and B.C.
🚚 Delivery: Under 2-hour local service (most under 60 mins)
📦 Shipping: Fast, discreet shipping across Alberta — free over $100
🔒 Privacy: All billing appears as "SOURCE RETAIL GROUP"
📍 Coverage:Coverage: 5 retail locations across Edmonton, Kelowna & Grande Prairie

⚡ View All Delivery Cities 📞 Call 24/7 North Hub

Delivery, Shipping & Billing FAQ

What name will show up on my bank statement?

For your absolute privacy, all in-store and online purchases will show as "SOURCE RETAIL GROUP" on your credit card or bank statement.

How fast is local delivery?

We offer local delivery in under 2 hours for Edmonton, Kelowna, and Grande Prairie. Most orders are delivered in under 60 minutes.

Do you offer overnight or 24/7 delivery?

Yes. Our Edmonton North (97 St) location is open 24/7, allowing us to provide late-night and overnight delivery across the Edmonton metro area.

Is delivery discreet?

Yes. All orders are packed in plain, unmarked packaging with no company branding or product descriptions on the outside.

Store Locations & Hours

Verified Store Locations

✅ Edmonton North: Open 24 Hours Daily
✅ Edmonton South: 7:00 AM – 11:00 PM Daily
✅ Edmonton West: 7:00 AM – 11:00 PM Daily
✅ Kelowna: 7:00 AM – 10:00 PM Daily
✅ Grande Prairie: 8:00 AM – 12:00 AM Daily

View Addresses & Directions →

Returns & Support

What is your return policy?

Due to strict health and hygiene standards, all adult toys and intimate items are final sale once they leave the store or are delivered. We do provide full support for manufacturer warranty claims on major brands like LELO and We-Vibe.

Are your stores beginner-friendly?

Absolutely. Our staff provides professional, judgment-free guidance to help you find the right products for your wellness journey.

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