Source Adult Toys – Frequently Asked Questions

Find quick answers about our store locations, hours, shopping experience, shipping, and product care.

Store Locations & Hours

Which Source Adult Toys location is open 24/7?
Source Adult Toys Edmonton North (12930 97 St NW) is our only location that is open 24 hours a day, 7 days a week.

What are the hours for your other locations?
Our stores in Kelowna, Grande Prairie, and other Edmonton areas are open late every day. Hours may vary by season, so please check our Locations page for the most up-to-date schedule.

Do you serve customers outside of Edmonton?
Yes. We have physical stores in Edmonton, Kelowna, and Grande Prairie, and we also serve customers across Alberta and British Columbia through our online store. Many customers visit us in-store or shop online from surrounding communities.

Trust, Privacy & Shopping Experience

Is Source Adult Toys welcoming to first-time shoppers?
Yes. Source Adult Toys is a welcoming, inclusive, and judgment-free environment. Our team is here to help customers of all experience levels feel comfortable, informed, and supported.

Is Source Adult Toys a trusted retailer?
Yes. Source Adult Toys has been in business for over 30 years and operates multiple physical retail locations. We are committed to quality products, customer care, and a professional shopping experience both in-store and online.

Is the packaging discreet for online orders?
Yes. All online orders are shipped in plain, unmarked packaging with no mention of the store name or product contents on the exterior of the parcel.

Shipping, Payments & Returns

What is your return policy?
Due to the intimate nature of many products we sell, we cannot accept returns. This policy helps ensure every customer receives a clean, unused item. Detailed product information is provided to help you shop with confidence.

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use that number to follow your shipment directly on the carrier’s website.

What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for both in-store and online purchases. Payment options may vary slightly by location.

What is your shipping policy?
We offer free shipping on orders over a qualifying amount. For smaller orders, shipping costs are calculated at checkout based on destination and package weight.

Product Help & Education

What materials are best for body-safe products?
We recommend non-porous materials such as medical-grade silicone, glass, or stainless steel. These materials are easy to clean and do not absorb residue.

How do I place an order?
Simply add items to your cart and follow the checkout steps to enter your shipping and payment details. If you prefer in-person assistance, our staff are happy to help in store.

What if I have a question that isn’t answered here?
If you need additional help, please contact us through our website or email our customer service team at info@sourceadult.com. We’re always happy to assist.

Still need help?

Our knowledgeable team is available in-store and online to help you find the right products with confidence and comfort.