Shipping, Delivery & Privacy FAQ | SOURCE Adult Toys

For privacy, in-store and online purchases appear as "SOURCE RETAIL GROUP" on your credit card or bank statement.

We offer fast local delivery in Edmonton, Kelowna and Grande Prairie. Most local orders arrive in under 2 hours, with many arriving in under 60 minutes. Delivery times can vary depending on location, order volume and product availability.

Yes. SOURCE offers discreet same-day local delivery in Edmonton, Kelowna and Grande Prairie. Most eligible local orders are delivered in under 2 hours.

Yes. Our SOURCE Adult Toys Edmonton North store at 12930 97 St NW, Edmonton is open 24 hours a day and provides 24/7 adult toy delivery across Edmonton, including late-night and overnight orders.

SOURCE offers local delivery in Edmonton, Kelowna and Grande Prairie, with additional Edmonton-area delivery coverage including Sherwood Park and St. Albert. Visit our Delivery Hub for current delivery information.

Yes. SOURCE provides discreet local delivery to both areas through our Edmonton delivery network. See our dedicated Sherwood Park delivery and St. Albert delivery pages for details.

Yes. We deliver to residential addresses, condos, apartments and many Edmonton hotels. Customers should provide complete delivery instructions, including unit or room information where appropriate.

Yes. Our Kelowna store at 2469 Highway 97 N, Unit 200 offers discreet local delivery during store hours. Most eligible local orders are delivered in under 2 hours.

Yes. Our Grande Prairie store at 10022 100 Ave offers discreet local delivery during store hours. Most eligible local orders are delivered in under 2 hours.

Yes. Orders are packaged discreetly with no product descriptions or adult-product branding visible on the outside of the package.

SOURCE offers discreet Canada-wide shipping to most towns and cities. Shipping options and estimated delivery times are shown during checkout.

Yes. Shipped orders use discreet packaging designed to protect customer privacy.

Pickup availability depends on the product and store inventory. Available pickup options are shown during checkout when applicable.

Most products available for local delivery are fulfilled from in-stock inventory at SOURCE retail locations. Specialty Online Exclusive products may ship separately from our Canadian warehouse partner.

Local delivery is a flat $20 fee in our delivery areas, including Edmonton, Kelowna and Grande Prairie. The same flat $20 delivery fee applies day or night, including 24/7 Edmonton delivery.

Due to health and hygiene standards, adult toys and intimate items are generally final sale once they leave the store or are delivered. SOURCE also provides support for eligible manufacturer warranty claims.

Yes. SOURCE staff provide professional, respectful and judgment-free assistance for customers who want help choosing products.

For store-specific assistance, contact the SOURCE location handling your order. Our Edmonton North location is open 24 hours and can be reached at 780-473-2082.